Explore our tour packages and destinations across Borneo. Once you find a tour that interests you, contact us through our website, email, or WhatsApp to enquire about availability, prices, and tour details. Our team will be happy to help you choose the right experience. then just click Contact on the header top right and fill out the form. ” Feel free to make enquiries, we will be happy to assist!
Tell us your preferred destinations, travel dates, number of participants, and any special requests. We will help you plan an itinerary that suits your interests, schedule, and budget. For tailor-made tours, we can adjust the itinerary according to your preferences and the availability of services.
Our team will review your enquiry and check the availability of the requested tours, accommodation, transportation, and other services. We will then send you a proposed itinerary and quotation for your review. Your booking is confirmed only after you receive written confirmation from Alesa Tours and fulfil the applicable payment requirements
Once you approve the itinerary and quotation, we will provide the payment instructions according to the agreed booking terms. After the required payment has been received and confirmed, we will send you the relevant booking confirmation and final travel details.
Now you can prepare for your Borneo adventure with Alesa Tours!
Booking a tour with Alesa Tours is easy. Simply submit an enquiry through our website or contact our team directly by email or WhatsApp. Our team will help you check availability, answer your questions, and guide you through the booking process.
Phone / WhatsApp: (+62) 8125859800
The deposit and payment requirements depend on the tour package, travel dates, and booking conditions.
The applicable deposit amount, payment deadlines, and final balance due date will be stated in the official quotation or invoice provided by Alesa Tours.
For last-minute bookings, full payment may be required to secure the reservation. Your booking will be confirmed in writing once the required payment has been received and confirmed.
Please contact our team if you have any questions about payment arrangements for your selected tour.
If you need to cancel your tour, please submit your cancellation request to Alesa Tours in writing through our official communication channels.
Cancellation charges depend on the tour package, the timing of the cancellation request, and the terms agreed upon at the time of booking.
Third-party services, including flights, accommodation, boat charters, and other transportation arrangements, may be subject to separate cancellation policies and non-refundable charges.
Any applicable cancellation fees and refund amounts will be determined according to the confirmed booking terms and the relevant service providers’ policies.
We recommend reviewing the cancellation conditions provided with your quotation or booking confirmation before making your reservation. If you have any questions, please contact our team for assistance.
Alesa Tours offers convenient payment options for guests booking tours across Borneo. All tour prices and payments are quoted in Indonesian Rupiah (IDR).
We currently accept the following payment methods:
Credit card payments are not accepted directly by Alesa Tours.
A. Payment by Bank Transfer
Bank transfer details will be provided in the official quotation or invoice issued by Alesa Tours.
Please ensure that payments are made only to the official company bank account specified in our payment instructions.
Clients are responsible for any bank transfer fees, intermediary bank charges, or currency conversion costs imposed by their payment providers, unless otherwise agreed in writing.
B. Payment by PayPal
PayPal payment instructions will be provided by Alesa Tours when applicable to your booking.
Payments must be made through the official PayPal payment details provided by our team. Any applicable transaction fees or currency conversion charges will be communicated to the client before payment.
C. Payment Confirmation
After completing a payment, clients may be asked to provide proof of payment or a transaction reference to help us verify the transaction.
A booking is considered confirmed only after the required payment has been received and verified by Alesa Tours, and written booking confirmation has been issued.
For questions about payment methods or payment arrangements, please contact our team through our official communication channels.
Clients are responsible for all bank transfer fees, intermediary bank charges, PayPal transaction fees, and currency conversion costs associated with their payments. The amount received by Alesa Tours must cover the full amount stated in the invoice, unless otherwise agreed in writing.
No. Tipping is not compulsory and is entirely at your discretion. If you receive excellent service from your tour guide, boat crew, driver, or other service staff, a tip is always appreciated but never expected.
We believe that providing friendly, professional, and memorable service is part of our responsibility.
All tour bookings must be submitted through our official booking channels, including our website, email, or other communication channels provided by Alesa Tours.
When making a booking, the client must provide accurate and complete information for all participants, including names, travel dates, contact details, and any other information required to arrange the tour.
All booking requests are subject to availability and confirmation by Alesa Tours. A booking will be considered confirmed only after the client has received written confirmation from our team and fulfilled the applicable payment requirements.
Any special requests, including dietary requirements, accommodation preferences, or specific travel arrangements, must be communicated at the time of booking. Such requests are subject to availability and will be considered confirmed only when explicitly agreed upon in writing by Alesa Tours.
By submitting a booking, the client confirms that they have read, understood, and agreed to these Terms & Conditions on behalf of themselves and all persons included in the booking.
All tour prices, payment schedules, and applicable charges will be communicated to the client during the booking process or stated in the official quotation or invoice issued by Alesa Tours.
A deposit or full payment may be required to secure a booking, depending on the tour package, travel dates, and booking conditions. The applicable deposit amount and payment deadlines will be specified in the quotation or invoice.
The remaining balance must be paid by the due date stated in the invoice. Failure to make payment within the specified period may result in the cancellation of the booking, subject to the applicable cancellation terms.
Payments must be made through the official payment methods and company accounts provided by Alesa Tours. Clients are responsible for any bank transfer fees, currency conversion charges, or other transaction costs imposed by their payment providers, unless otherwise agreed in writing.
A booking is considered secured only when the required payment has been received and the booking has been confirmed in writing by Alesa Tours.
Prices and services are subject to availability until the booking is confirmed. Any additional services or arrangements requested after confirmation may incur additional charges, which will be communicated to the client before they are confirmed.
Amendments to Bookings
Any request to amend a confirmed booking, including changes to travel dates, the number of participants, accommodation, transportation, or tour arrangements, must be submitted to Alesa Tours in writing.
All amendment requests are subject to availability and confirmation by Alesa Tours and the relevant service providers. Changes may result in additional charges, including price differences and fees imposed by hotels, transport operators, boat operators, or other third-party suppliers.
Alesa Tours will inform the client of any applicable additional costs before confirming the requested changes.
If a requested amendment cannot be accommodated, the original booking arrangements will remain in effect unless otherwise agreed in writing.
Cancellation by the Client
Any request to cancel a confirmed booking must be submitted to Alesa Tours in writing by email or through another official communication channel.
Cancellation charges may apply depending on the date the cancellation request is received, the tour package booked, and the cancellation conditions imposed by accommodation providers, transport operators, boat operators, and other third-party suppliers.
Any applicable cancellation fees and refund amounts will be determined according to the cancellation terms communicated to the client at the time of booking.
Cancellation of Individual Services
If a booking includes services provided by third parties, such as flights, accommodation, boat charters, or other transport arrangements, the relevant suppliers’ cancellation policies may apply.
Clients may be responsible for non-refundable costs or additional charges imposed by these suppliers, as specified in the applicable booking terms.
No-Show
If a client fails to arrive at the agreed meeting point or departure location at the scheduled time without prior notice, the booking may be treated as a no-show. No-show bookings may be non-refundable, subject to the terms specified in the booking confirmation.
Clients are responsible for informing Alesa Tours promptly if they expect to be late or are unable to attend the scheduled tour.
Any refund request arising from a cancellation, amendment, or change to a confirmed booking will be assessed in accordance with the applicable booking terms and the cancellation policies of the relevant service providers.
Eligibility for Refunds
Refund eligibility depends on the tour package, the timing of the cancellation, payments already made to service providers, and any applicable cancellation charges. Certain services, including flights, accommodation, boat charters, permits, and other third-party arrangements, may be non-refundable.
Any refundable amount will be calculated after deducting applicable cancellation fees, non-refundable costs, and other charges communicated to the client under the booking terms.
Refunds for Unused Services
No automatic refund will be provided for unused services resulting from a client’s late arrival, early departure, voluntary withdrawal from a tour, or failure to participate in scheduled activities, unless otherwise agreed in writing or required by applicable law.
Tour Changes or Cancellations by Alesa Tours
If Alesa Tours cancels a tour before departure, the client will be informed as soon as reasonably possible. Available options, including alternative arrangements or a refund for services that cannot be provided, will be communicated to the client in accordance with the booking terms and applicable law.
If a tour itinerary must be changed due to weather, river conditions, safety concerns, or other circumstances beyond reasonable control, Alesa Tours will make reasonable efforts to provide suitable alternatives. Any refund or compensation will depend on the circumstances, the services affected, and the applicable booking terms.
Refund Processing
Approved refunds will be returned through the original payment method wherever reasonably possible, unless another method is agreed upon by both parties.
Processing times may vary depending on the payment provider, bank, currency, and any third-party service provider involved. Alesa Tours will inform the client of the refund status and any expected processing time once the refund has been approved.
Changes to the Itinerary
Alesa Tours makes every reasonable effort to operate tours according to the confirmed itinerary. However, itineraries, schedules, routes, activities, and transportation arrangements may need to be adjusted due to weather conditions, river levels, forest fires, haze, safety concerns, local circumstances, or other unforeseen events.
Any necessary changes will be made with the safety and well-being of clients as a priority. Alesa Tours will inform clients of significant changes as soon as reasonably possible and, where practicable, offer suitable alternative arrangements.
Weather and River Conditions
River cruises and boat journeys in Borneo may be affected by changing weather, water levels, strong currents, floating debris, navigation conditions, and other natural factors.
Boat departures, travel times, routes, and planned activities may be delayed, modified, or cancelled when conditions are considered unsuitable or unsafe by the boat operator or tour leader.
Clients are expected to follow all safety instructions given by the boat crew, tour leader, and local guides throughout the journey.
Wildlife and Nature-Based Activities
Wildlife sightings and nature-based experiences cannot be guaranteed. Animal movements, seasonal conditions, forest fires, haze, and environmental factors may affect opportunities to observe wildlife during a tour.
Alesa Tours may modify or replace planned activities when necessary to protect clients, wildlife, local communities, and the natural environment.
Delays and Other Unforeseen Circumstances
Delays may occur due to adverse weather, forest fires, haze, river conditions, road access, mechanical issues, local events, or other circumstances beyond the reasonable control of Alesa Tours.
The company will make reasonable efforts to minimize disruption and communicate relevant updates to clients. Any additional expenses arising from delays or itinerary changes will be handled according to the confirmed booking terms and the circumstances involved.
Forest Fires, Haze, Volcanic Ash, and Flight Disruptions
Forest and land fires may cause haze and reduced visibility in parts of Borneo, particularly during the dry season. Volcanic eruptions in Borneo or other regions may also produce volcanic ash that can affect air travel.
Forest fires, haze, and volcanic ash may disrupt flight operations and result in flight delays, schedule changes, diversions, or cancellations. These conditions may also affect road transportation, river journeys, and outdoor activities, depending on their location and severity.
Flight operations and decisions to delay, divert, or cancel flights are determined by the relevant airlines, airport authorities, and aviation authorities. Alesa Tours cannot guarantee flight schedules or control such decisions.
Clients are advised to allow sufficient time for flight connections and onward travel. If these circumstances disrupt a confirmed tour, Alesa Tours will make reasonable efforts to assist with alternative arrangements where possible. Any additional costs, refunds, or booking changes will be handled in accordance with the confirmed booking terms, applicable airline policies, and relevant law.
Alternative Arrangements
If a planned service or activity cannot be provided, Alesa Tours will make reasonable efforts to arrange a suitable alternative where possible.
Any significant changes involving additional costs, reduced services, refunds, or compensation will be addressed in accordance with the confirmed booking terms and applicable law.
Travel Documents
Clients are responsible for ensuring that they hold valid travel documents required for their journey, including passports, visas, permits, and any other documents required by the relevant authorities.
Clients should check the validity of their travel documents and entry requirements before departure. Alesa Tours is not responsible for delays, denied boarding, or refused entry resulting from incomplete, invalid, or insufficient travel documents.
Visa and Entry Requirements
Clients are responsible for obtaining the appropriate visas and meeting the entry, transit, and immigration requirements applicable to their nationality and travel itinerary.
Any visa assistance or information provided by Alesa Tours is for general guidance only. Final decisions regarding visas, entry, and immigration remain with the relevant authorities.
Personal Responsibility
Clients are expected to follow local laws, regulations, cultural practices, and instructions provided by Alesa Tours, tour leaders, local guides, boat crews, and other service providers.
Clients must behave responsibly and avoid actions that may endanger themselves, other participants, local communities, wildlife, or the natural environment.
Failure to Meet Travel Requirements
If a client is unable to travel or participate in a tour because they do not meet applicable travel document, visa, immigration, or other entry requirements, any resulting cancellation charges, additional expenses, or refund eligibility will be handled in accordance with the applicable booking terms and relevant law.
Travel Insurance
Clients are strongly advised to obtain comprehensive travel insurance before departure. The insurance should cover, where applicable, medical expenses, emergency evacuation, trip cancellation, travel delays, lost or damaged baggage, and other unexpected travel-related costs.
Clients are responsible for ensuring that their insurance policy provides adequate coverage for the activities included in their tour, particularly river cruises, boat journeys, jungle trekking, and other outdoor or adventure activities.
Alesa Tours does not provide personal travel insurance unless explicitly stated in the booking confirmation.
Health and Medical Conditions
Clients are responsible for assessing their own fitness to participate in the tour and for informing Alesa Tours of any medical conditions, allergies, dietary restrictions, mobility limitations, or other relevant requirements before departure.
Some destinations in Borneo are remote and may have limited access to medical facilities. Clients should bring sufficient personal medication and any necessary medical supplies for the duration of their trip.
Safety Instructions
Clients must follow all safety instructions provided by Alesa Tours, tour leaders, local guides, boat crews, drivers, and other relevant personnel.
For river journeys and outdoor activities, clients may be required to use appropriate safety equipment, including life jackets, and comply with instructions concerning boat movement, boarding, disembarking, and wildlife observation.
Alesa Tours reserves the right to modify or discontinue an activity if conditions are considered unsafe.
Medical Emergencies
In the event of illness, injury, or a medical emergency, Alesa Tours will make reasonable efforts to assist clients in obtaining appropriate help, subject to local conditions, available facilities, and communication access.
Any medical treatment, evacuation, transportation, accommodation, or other emergency-related expenses remain the responsibility of the client, unless otherwise agreed in writing or covered by an applicable insurance policy.
Participation and Safety
Clients must act responsibly and avoid behaviour that may endanger themselves, other participants, local communities, wildlife, or the environment.
Alesa Tours may refuse or discontinue a client’s participation in an activity when reasonably necessary for safety reasons. Any resulting refund or additional charges will be handled in accordance with the applicable booking terms and relevant law.
Third-Party Service Providers
Some tour services arranged by Alesa Tours may be provided by independent third parties, including airlines, hotels, boat operators, transport companies, and other service providers.
These services may be subject to the respective providers’ terms, conditions, and operational policies. Alesa Tours will make reasonable efforts to work with reliable service providers but cannot control every aspect of their operations.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Events Beyond Our Control
Alesa Tours shall not be responsible for delays, disruptions, losses, or additional expenses caused by circumstances beyond its reasonable control, including extreme weather, floods, forest fires, haze, volcanic ash, natural disasters, government restrictions, civil unrest, transport disruptions, or other unforeseen events, subject to applicable law.
Alesa Tours will make reasonable efforts to communicate relevant information and assist clients with alternative arrangements where practicable.
Personal Belongings
Clients are responsible for the care and security of their personal belongings, travel documents, money, electronic devices, and valuables throughout the tour.
Alesa Tours shall not be liable for lost, stolen, or damaged personal belongings except where liability arises under applicable law or from circumstances for which Alesa Tours is legally responsible.
Client Conduct and Non-Compliance
Alesa Tours shall not be responsible for consequences arising from a client’s failure to follow safety instructions, comply with local laws, provide accurate information, or meet applicable travel requirements, to the extent permitted by law.
Clients remain responsible for their own actions and for any loss or damage they cause to property, other participants, service providers, local communities, or the natural environment.
Applicable Law
Nothing in this section is intended to exclude or restrict any consumer rights, statutory protections, or legal responsibilities that apply under Indonesian law or other applicable laws.
Reporting a Complaint
If a client experiences any problem or is dissatisfied with a service during the tour, they should inform the tour leader, local guide, or Alesa Tours as soon as reasonably possible.
Prompt notification allows Alesa Tours an opportunity to investigate the matter and attempt to resolve the issue while the tour is still in progress.
Complaints After the Tour
If an issue cannot be resolved during the tour, clients may submit a written complaint to Alesa Tours through the official contact details provided on our website or booking documents.
Complaints should include relevant details, such as the booking reference, date of travel, description of the issue, and supporting documents where available.
Alesa Tours will review the complaint and make reasonable efforts to respond within a reasonable period.
Resolution of Disputes
Alesa Tours aims to resolve complaints and disputes fairly and amicably through direct communication with the client.
If a dispute cannot be resolved through discussion, either party may pursue the remedies available under applicable law.
Consumer Rights
Nothing in this section limits any consumer rights or legal remedies available to clients under applicable law.
Responsibility for Personal Belongings
Clients are responsible for keeping their personal belongings, including passports, travel documents, money, electronic devices, cameras, and other valuables, safe and secure throughout the tour.
Clients are advised to check their belongings when leaving hotels, boats, vehicles, restaurants, and other locations visited during the tour.
Lost Property
If a client discovers that an item has been lost during a tour, they should inform the tour leader, local guide, or Alesa Tours as soon as possible.
Alesa Tours will make reasonable efforts to assist in locating and recovering lost items where practicable. However, recovery cannot be guaranteed, particularly when items are left at third-party facilities or in locations that have already been visited.
Shipping and Return of Lost Items
If a lost item is recovered, arrangements for its return will depend on the location of the item and the availability of suitable delivery services.
Any shipping, handling, customs, or other related costs will be the responsibility of the owner, unless otherwise agreed in writing.
Liability for Lost or Damaged Items
Alesa Tours is not responsible for lost, stolen, or damaged personal belongings except where liability arises under applicable law or from circumstances for which the company is legally responsible.
Website Information
Alesa Tours makes reasonable efforts to ensure that the information published on its website is accurate and up to date. However, tour descriptions, photographs, itineraries, prices, schedules, and other information may change from time to time.
Website information is provided for general guidance and does not constitute a confirmed booking. The services, prices, and arrangements applicable to a client will be those confirmed in the official quotation, invoice, or booking confirmation, subject to applicable law.
Pricing and Availability
Tour prices, accommodation, transportation, and other services are subject to availability and may change before a booking is confirmed.
Any applicable price changes, additional charges, or revised arrangements will be communicated to the client before confirmation, where reasonably practicable.
Intellectual Property
Unless otherwise stated, the text, photographs, graphics, logos, website design, and other content published on the Alesa Tours website are owned by or used with permission by PT Alesa Trans Buana.
Such content may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from the relevant rights holder, except where permitted by law.
External Links
The Alesa Tours website may contain links to third-party websites for additional information or convenience. Alesa Tours does not control the content, policies, or availability of these external websites and is not responsible for their practices.
Clients are encouraged to review the applicable terms and privacy policies of any third-party website they visit.
Website Availability and Security
Alesa Tours makes reasonable efforts to maintain the availability and security of its website. However, uninterrupted access cannot be guaranteed, and temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.
Users must not attempt to gain unauthorized access to the website, interfere with its operation, or use it for unlawful purposes.
Definition
Force majeure refers to events or circumstances beyond the reasonable control of Alesa Tours that prevent or significantly affect the performance of its tour services.
Such events may include natural disasters, earthquakes, volcanic eruptions, volcanic ash, forest fires, haze, floods, extreme weather, pandemics, epidemics, war, terrorism, civil unrest, government restrictions, airport closures, flight disruptions, and other unforeseen circumstances beyond reasonable control.
Impact on Tour Services
If a force majeure event affects a confirmed booking, Alesa Tours may need to delay, modify, reroute, suspend, or cancel all or part of the tour, depending on the circumstances and safety considerations.
Alesa Tours will make reasonable efforts to inform affected clients as soon as practicable and, where possible, offer alternative arrangements.
Additional Costs and Refunds
Force majeure events may result in additional expenses, including transportation, accommodation, rescheduling, or other arrangements.
Any additional costs, refunds, credits, or alternative arrangements will be assessed according to the confirmed booking terms, the services affected, the policies of relevant third-party providers, and applicable law.
Alesa Tours will communicate available options to affected clients and make reasonable efforts to reach a fair and practical solution.
Duty to Minimize Disruption
Alesa Tours and its clients will make reasonable efforts to minimize the effects of force majeure events and cooperate in finding practical solutions.
Nothing in this section excludes or limits any rights or obligations that cannot legally be excluded or limited under applicable law.
Definition
Force majeure refers to events or circumstances beyond the reasonable control of Alesa Tours that prevent or significantly affect the performance of its tour services.
Such events may include natural disasters, earthquakes, volcanic eruptions, volcanic ash, forest fires, haze, floods, extreme weather, COVID-19 and other pandemics or epidemics, public health emergencies, government-imposed travel restrictions, quarantine requirements, war, terrorism, civil unrest, airport closures, flight disruptions, and other unforeseen circumstances beyond reasonable control.
If you have any questions regarding these Terms & Conditions, tour bookings, payments, cancellations, or other services provided by Alesa Tours, please contact us through our official communication channels.
Company Name : PT Alesa Trans Buana
Trading Name : Alesa Tours
Website : https://borneoalesatour.com
Email : info@borneoalesatgour.com
WhatsApp : +62 8125859800
For booking-related enquiries or complaints, please include your booking reference and relevant travel details to help us assist you efficiently.
These Terms & Conditions should be read together with the applicable quotation, invoice, booking confirmation, and Privacy Policy.
Alesa Tours offers convenient payment options for guests booking tours across Borneo. All tour prices and payments are quoted in Indonesian Rupiah (IDR).
We currently accept the following payment methods:
Credit card payments are not accepted directly by Alesa Tours.
A. Payment by Bank Transfer
Bank transfer details will be provided in the official quotation or invoice issued by Alesa Tours.
Please ensure that payments are made only to the official company bank account specified in our payment instructions.
Clients are responsible for any bank transfer fees, intermediary bank charges, or currency conversion costs imposed by their payment providers, unless otherwise agreed in writing.
B. Payment by PayPal
PayPal payment instructions will be provided by Alesa Tours when applicable to your booking.
Payments must be made through the official PayPal payment details provided by our team. Any applicable transaction fees or currency conversion charges will be communicated to the client before payment.
C. Payment Confirmation
After completing a payment, clients may be asked to provide proof of payment or a transaction reference to help us verify the transaction.
A booking is considered confirmed only after the required payment has been received and verified by Alesa Tours, and written booking confirmation has been issued.
For questions about payment methods or payment arrangements, please contact our team through our official communication channels.
Clients are responsible for all bank transfer fees, intermediary bank charges, PayPal transaction fees, and currency conversion costs associated with their payments. The amount received by Alesa Tours must cover the full amount stated in the invoice, unless otherwise agreed in writing.
All tour prices, payment schedules, and applicable charges will be communicated to the client during the booking process or stated in the official quotation or invoice issued by Alesa Tours.
A deposit or full payment may be required to secure a booking, depending on the tour package, travel dates, and booking conditions. The applicable deposit amount and payment deadlines will be specified in the quotation or invoice.
The remaining balance must be paid by the due date stated in the invoice. Failure to make payment within the specified period may result in the cancellation of the booking, subject to the applicable cancellation terms.
Payments must be made through the official payment methods and company accounts provided by Alesa Tours. Clients are responsible for any bank transfer fees, currency conversion charges, or other transaction costs imposed by their payment providers, unless otherwise agreed in writing.
A booking is considered secured only when the required payment has been received and the booking has been confirmed in writing by Alesa Tours.
Prices and services are subject to availability until the booking is confirmed. Any additional services or arrangements requested after confirmation may incur additional charges, which will be communicated to the client before they are confirmed.
Any refund request arising from a cancellation, amendment, or change to a confirmed booking will be assessed in accordance with the applicable booking terms and the cancellation policies of the relevant service providers.
4.1 Eligibility for Refunds
Refund eligibility depends on the tour package, the timing of the cancellation, payments already made to service providers, and any applicable cancellation charges. Certain services, including flights, accommodation, boat charters, permits, and other third-party arrangements, may be non-refundable.
Any refundable amount will be calculated after deducting applicable cancellation fees, non-refundable costs, and other charges communicated to the client under the booking terms.
4.2 Refunds for Unused Services
No automatic refund will be provided for unused services resulting from a client’s late arrival, early departure, voluntary withdrawal from a tour, or failure to participate in scheduled activities, unless otherwise agreed in writing or required by applicable law.
4.3 Tour Changes or Cancellations by Alesa Tours
If Alesa Tours cancels a tour before departure, the client will be informed as soon as reasonably possible. Available options, including alternative arrangements or a refund for services that cannot be provided, will be communicated to the client in accordance with the booking terms and applicable law.
If a tour itinerary must be changed due to weather, river conditions, safety concerns, or other circumstances beyond reasonable control, Alesa Tours will make reasonable efforts to provide suitable alternatives. Any refund or compensation will depend on the circumstances, the services affected, and the applicable booking terms.
4.4 Refund Processing
Approved refunds will be returned through the original payment method wherever reasonably possible, unless another method is agreed upon by both parties.
Processing times may vary depending on the payment provider, bank, currency, and any third-party service provider involved. Alesa Tours will inform the client of the refund status and any expected processing time once the refund has been approved.
Alesa Tours may collect personal information from clients when they make enquiries, request quotations, submit bookings, or communicate with our team.
The information collected may include names, contact details, passport or travel document information where necessary, travel dates, dietary requirements, and other information required to arrange and provide tour services.
Protection of Personal Information
Alesa Tours takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
Disclosure to Third Parties
Alesa Tours does not disclose personal information to unrelated third parties except where necessary to provide the requested services, comply with legal obligations, protect legitimate interests, or where otherwise permitted by applicable law.
Personal information will not be used for unrelated marketing purposes without an appropriate legal basis or consent where required.
Data Retention and Client Rights
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, legal compliance, and legitimate business record-keeping.
Requests to access, correct, or otherwise exercise rights concerning personal information may be submitted through the official contact details published on the Alesa Tours website. Such requests will be handled in accordance with applicable data protection laws.
Privacy Policy
This section should be read together with the Alesa Tours Privacy Policy, which provides further details about how personal information is collected, used, stored, and protected.
Personal information is used for purposes related to our tourism services, including processing enquiries and bookings, arranging accommodation and transportation, communicating travel information, meeting legal requirements, and providing customer support.
Where necessary, relevant information may be shared with service providers, such as hotels, boat operators, transport companies, or other parties involved in delivering the booked services.
Alesa Tours takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
Alesa Tours does not disclose personal information to unrelated third parties except where necessary to provide the requested services, comply with legal obligations, protect legitimate interests, or where otherwise permitted by applicable law.
Personal information will not be used for unrelated marketing purposes without an appropriate legal basis or consent where required.
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, legal compliance, and legitimate business record-keeping.
Requests to access, correct, or otherwise exercise rights concerning personal information may be submitted through the official contact details published on the Alesa Tours website. Such requests will be handled in accordance with applicable data protection laws.
This section should be read together with the Alesa Tours Privacy Policy, which provides further details about how personal information is collected, used, stored, and protected.